Privacy Policy

1. Who We Are

QES Exteriors Ltd (“QES Exteriors”, “we”, “us”, or “our”) is a family-run exterior specialist business based at 43 Neath Rd, Briton Ferry, Neath SA11 2DX, UK. We operate the QES Exteriors website at www.qesexteriors.com and the QES Exteriors mobile application (the “App”).

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following personal data:

• Account information: name, email address, and job role when you register for or use the App.
• Contact and enquiry data: names, phone numbers, email addresses, and property addresses submitted through our website contact forms, estimation requests, or the App.
• Usage data: information about how you use the App and website, including pages viewed and features accessed.
• Device information: device type, operating system, and app version for technical support purposes.
• Communications: records of enquiries, quotes, and correspondence sent through the App or website.

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide quotes for our services.
• Manage appointments and project bookings.
• Process and deliver our services to you.
• Communicate with you about your enquiry or project.
• Operate and improve the App and website.
• Comply with legal and regulatory obligations.

Our lawful bases for processing are: performance of a contract, legitimate interests (running and improving our services), and compliance with a legal obligation.

4. How We Share Your Information

We do not sell your personal data. We may share it with trusted third-party service providers who help us operate our business (such as cloud hosting and communication platforms), under strict data processing agreements. We may also disclose data where required by law.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry and project records are typically retained for up to 7 years for business and legal purposes.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (where applicable).
• Object to or restrict our processing of your data.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, please contact us at hello@qesexteriors.com.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. The App uses encrypted connections and secure authentication.

8. Third-Party Links

Our website and App may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available at www.qesexteriors.com/privacy-policy.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us: